Refund Policy
Last updated: June 14, 2025
This refund policy outlines the terms and conditions under which we will process refunds for our delivery services.
Delivery Cancellation
If you cancel a delivery request before the driver has picked up the item, you will be eligible for a full refund minus any cancellation fee.
Failed Deliveries
If a delivery fails due to our fault (e.g., incorrect pricing, system error), you will be eligible for a full refund.
Service Issues
If you experience significant service issues (e.g., long delays, lost items), we may offer a partial refund at our discretion.
To request a refund, please contact our support team at [email protected] or call +254 700 088 271. We will review your request and process the refund if eligible.
Refunds will be processed using the same payment method used for the original transaction. Processing times may vary depending on your payment provider.
We do not offer refunds in the following situations:
- Cancellations after driver pickup
- Failed deliveries due to incorrect address or recipient unavailability
- Delays due to traffic or weather conditions
- Service issues resolved through alternative means